Affinity Search Limited - Rochester Hills, MI
posted about 1 month ago
Full-time - Mid Level
Rochester Hills, MI
About the position
The Group Benefits Account Manager will manage a diverse book of business for a privately held employee benefits company in metro Detroit. This role focuses on ensuring customer satisfaction, problem resolution, and client retention while working closely with a dedicated account team. The position offers a hybrid work model after an initial training period and involves no supervisory responsibilities.
Responsibilities
- Onboarding new clients
- Respond to inquiries from clients and carriers
- Complete RFP and request census
- Initiate vendor renewal request with Service Rep and coordinate process with the agent to negotiate all renewal rate relief
- Prepare Open Enrollment guides, checklists, forms, summaries and webinars
- Conduct Open Enrollment meetings, health fairs and webinars
- Participate in the pre-renewal, renewal and post-renewal meetings
- Responsible for Compliance & Regulatory oversight with clients.
Requirements
- Related experience in group benefits setting
- Active Life and Health license or willingness to obtain it within 90 days of employment
- Proficiency in MS Office Suite
- Experience with Brokerage Builder/ZyWave software
Benefits
- Top compensation model (salary, full benefits package)
- Bonuses 2x/year based on company profitability and individual performance
- Internal promotion/growth opportunities
- Casual dress code (blue jeans) M-F
- Quarterly team events/outings
- Pets are welcome into the office on occasion
