ADP - Florham Park, NJ
posted 2 months ago
Full-time - Mid Level
Florham Park, NJ
5,001-10,000 employees
Professional, Scientific, and Technical Services
About the position
The Group Benefits Account Manager at ADP is responsible for managing and servicing a portfolio of Group Health Insurance clients. This role serves as the primary point of contact for clients, providing expert guidance on employee benefits, ensuring client satisfaction, and driving retention through proactive relationship management. The position requires a strong understanding of insurance products and the ability to communicate effectively with clients to address their needs and concerns.
Responsibilities
- Serve as the primary contact for a book of business of Group Health Insurance clients.
- Act as a liaison between clients and ADP, coordinating communication among various business partners.
- Provide proactive, personalized, strategic support to clients regarding their insurance needs.
- Manage benefit renewals, support Open Enrollment, and prepare quote proposals and benefit guides.
- Assist clients in designing and implementing their employee benefits programs, including group health, dental, vision, life, and disability insurance.
- Negotiate with carriers to secure the best rates and terms for clients during renewals.
- Conduct virtual meetings with clients to review benefits plans and make recommendations for improvements.
- Maintain accurate records of all client interactions, benefits plans, and compliance documentation.
- Maximize client retention by resolving issues that may impact the client relationship and soliciting feedback on existing offerings.
Requirements
- At least 2-3 years of related insurance experience.
- Life & Health Insurance Producer License.
- Strong communication skills to build rapport and trust with clients.
Nice-to-haves
- Previous insurance industry experience with a brokerage or agency environment.
- Experience with Benefits Administration platforms such as Ease, Employee Navigator, or Flock.
- Experience with insurance quoting platforms like Zywave.
- Relationship/Account management experience.
- Expert knowledge of ADP's infrastructure and product/services.
Benefits
- Dental insurance
- Paid time off
- Volunteer time off
