Group Benefits Account Manager

ADP - El Paso, TX

Full-time - Mid Level

El Paso, TX

Professional, Scientific, and Technical Services

About the position

The Relationship Manager - Employee Benefits at ADP serves as the primary contact for a portfolio of Group Health Insurance clients, managing and servicing their entire relationship. This role focuses on providing expert guidance on employee benefits, ensuring client satisfaction, loyalty, and retention through proactive support and consultative education. The position requires strong communication skills and the ability to build rapport with clients, while also navigating a dynamic work environment with varying client needs and questions.

Responsibilities

• Serve as the primary contact for clients, acting as a liaison and internal advocate.
• Maintain a comprehensive understanding of clients' group health portfolios and ADP services.
• Coordinate communication among various business partners within ADP.
• Build trust and rapport with clients to understand their insurance needs.
• Provide proactive, personalized support and act as the primary contact between clients and insurance carriers.
• Manage benefit renewals, support Open Enrollment, and prepare quote proposals and benefit guides.
• Assist clients in designing and implementing employee benefits programs, including group health, dental, vision, life, and disability insurance.
• Negotiate with carriers to secure the best rates and terms for clients during renewals.
• Conduct virtual meetings with clients to review benefits plans and make recommendations for improvements.
• Resolve benefit service issues such as enrollments, carrier billing, coverage, and claims.
• Maintain accurate records of all client interactions, benefits plans, and compliance documentation.
• Maximize client retention by resolving issues that may impact the client relationship.
• Solicit feedback from clients on existing group health benefit offerings and future needs.

Requirements

• At least 2-3 years of related insurance experience.
• Life & Health Insurance Producer License.
• Strong communication skills to build rapport and trust with clients.

Nice-to-haves

• Previous insurance industry experience with a brokerage or agency environment.
• Experience with Benefits Administration platforms such as Ease, Employee Navigator, or Flock.
• Experience with insurance quoting platforms like Zywave.
• Relationship/Account management experience.
• Demonstrated proficiency in managing client relationships with multiple products.
• Prior experience managing service recovery.
• Expert knowledge of ADP's infrastructure and product/services in business processing and outsourcing.

Benefits

• Best-in-class benefits starting on Day 1.
• Company-paid time off for volunteering.
• Ongoing training, development, and mentorship opportunities.
• A culture that values equity, inclusion, and belonging.