Group Benefits Account Manager

People Strata - Shrewsbury, NJ

Full-time - Mid Level

Shrewsbury, NJ

5,001-10,000 employees

Administration of Human Resource Programs

About the position

The Group Benefits Account Manager will be responsible for developing and maintaining group accounts while providing exceptional service to clients. This role involves collaboration with internal teams and external benefit carriers to establish and renew client benefit plans tailored to their needs. The position requires effective communication, problem-solving skills, and the ability to manage sensitive information in a fast-paced environment.

Responsibilities

• Develop and maintain group accounts providing prompt and accurate service to clients.
• Collaborate with internal Relationship Management and Service teams, and external benefit carriers.
• Receive, document, and respond to employer and member inquiries regarding plan benefits.
• Research and resolve high-level claims issues.
• Evaluate billing and enrollment discrepancies between carriers and customers for resolution.
• Participate in meetings virtually or at client locations to support sales, retention, benefit renewal, and enrollment.
• Coordinate market process for new and renewal group business for quoting.
• Obtain competitive quotes for renewal and monitor the status to meet deadlines.
• Review quotes for accuracy and prepare market and cost analysis spreadsheets.
• Prepare open enrollment presentations and communications for clients' employees.
• Set up, manage, and maintain accurate account files in the company database.
• Educate clients on regulatory compliance and assist with federal and state law compliance.
• Work with payroll vendors, clients, and insurance carriers to update benefit data in payroll systems.
• Maintain health and life license and stay current with regulations.

Requirements

• Minimum 1 year of group health insurance administration experience with a third party administrator, broker, consulting firm, and/or carrier.
• An active New Jersey Health and Life License.
• Proficiency with Microsoft Excel, PowerPoint, and Word.
• Knowledge in all areas of benefits compliance, including ACA.
• Working knowledge of self-funded plans.
• Experience obtaining benefits' quotes and conducting marketing analysis as well as cost analysis.
• Experience managing sensitive and confidential employee information.
• Exceptional client service skills.
• Excellent analytical, communication, and problem-solving skills.
• Ability to prioritize and multi-task in a deadline-driven environment.
• Ability to work independently and interact effectively with all levels of employees.

Nice-to-haves

• Experience working for a third-party administrator (TPA).
• Experience managing small and large group benefit accounts.

Benefits

• Disability insurance
• Health insurance
• Dental insurance
• 401(k)