Group Digital ProductOps Manager

Highmark Health - Santa Fe, NM

Full-time

Santa Fe, NM

Insurance Carriers and Related Activities

About the position

The Group Digital ProductOps Manager at Highmark Health plays a pivotal role in the management and delivery of digital products aimed at enhancing customer and clinician experiences. This position is integral to the organization's digital transformation initiatives, which focus on fostering a culture centered around digital products and experiences. The incumbent will leverage agile methodologies to ensure that strategic objectives are met and that the next generation of digital experiences is delivered effectively. Collaboration is key, as the manager will work closely with leaders across various functions to align on goals and execution strategies. In this role, the manager will be responsible for developing strong relationships with stakeholders and facilitating collaborative sessions to ensure that strategic decisions are well-vetted and aligned with organizational goals. The incumbent will lead through influence, collaborating with cross-functional teams to develop project plans, manage the product lifecycle, and define product roadmaps. This includes identifying key issues and dependencies, supporting the prioritization of capabilities, and presenting recommendations to senior leadership on complex issues. The manager will also foster an environment that encourages digital product teams to excel, utilizing critical thinking and strategic action while maintaining strong communication skills. The position requires overseeing the future planning of digital initiatives across multiple products and platforms, ensuring that all digital teams are aligned on processes, requirements, and timelines. The manager will facilitate quarterly planning sessions, coordinate operations meetings, and lead essential agile ceremonies. Additionally, the role involves mentoring less experienced Digital ProductOps Managers, ensuring that the team operates effectively and efficiently in achieving its objectives.

Responsibilities

• Responsible for the future planning of digital work that spans multiple products and platforms, ensuring alignment on scope, requirements, timelines, expectations, deliverables, milestones, and definition of done.
• Leads/assists with quarterly increment planning sessions for multiple products, ensuring alignment with the overall digital vision and strategy.
• Oversees the effective simultaneous operations of multiple products and platforms within the digital department.
• Facilitates coordination of recurring operations meetings with representatives from various digital teams to ensure alignment.
• Leads/assists with important agile ceremonies including PI planning, increment retros, increment demos, and grooming sessions.
• Aligns closely with digital and non-digital senior leadership to measure and report on overall digital progress and outcomes.
• Establishes project/platform/cross-platform level plans with timelines, assigns tasks, sequences dependencies, and ensures completion of deliverables.
• Identifies, scopes, and resolves issues threatening to delay project, initiative, program, or product deliverables.
• Mentors less senior Digital ProductOps Managers.
• Performs other duties as assigned or requested.

Requirements

• Bachelor's Degree in Business, Science, Technology, Design, Healthcare or related field (or 6 years of related experience in lieu of a degree).
• 7 years of Product Management, Project Management, or Program Management experience or equivalent.
• 4 years of experience with Agile Process Methodology or equivalent.

Nice-to-haves

• Master's Degree in Business, Science, Technology, Design, Healthcare or related field.
• 4 years of experience in the Healthcare Industry.
• 5 years of experience managing large, complex projects.