Highmark Health - Santa Fe, NM
posted about 1 month ago
The Group Digital ProductOps Manager at Highmark Health plays a pivotal role in the management and delivery of digital products aimed at enhancing customer and clinician experiences. This position is integral to the organization's digital transformation initiatives, which focus on fostering a culture centered around digital products and experiences. The incumbent will leverage agile methodologies to ensure that strategic objectives are met and that the next generation of digital experiences is delivered effectively. Collaboration is key, as the manager will work closely with leaders across various functions to align on goals and execution strategies. In this role, the manager will be responsible for developing strong relationships with stakeholders and facilitating collaborative sessions to ensure that strategic decisions are well-vetted and aligned with organizational goals. The incumbent will lead through influence, collaborating with cross-functional teams to develop project plans, manage the product lifecycle, and define product roadmaps. This includes identifying key issues and dependencies, supporting the prioritization of capabilities, and presenting recommendations to senior leadership on complex issues. The manager will also foster an environment that encourages digital product teams to excel, utilizing critical thinking and strategic action while maintaining strong communication skills. The position requires overseeing the future planning of digital initiatives across multiple products and platforms, ensuring that all digital teams are aligned on processes, requirements, and timelines. The manager will facilitate quarterly planning sessions, coordinate operations meetings, and lead essential agile ceremonies. Additionally, the role involves mentoring less experienced Digital ProductOps Managers, ensuring that the team operates effectively and efficiently in achieving its objectives.