Group Digital ProductOps Manager

Highmark Health

Full-time

Insurance Carriers and Related Activities

About the position

The Group Digital ProductOps Manager plays a critical role in digital product management and delivery for Highmark Health's customer and clinician-facing experiences. This position supports digital transformation efforts as the organization shifts towards a digital product and experience-oriented culture, leveraging agile delivery methodologies. The incumbent will work closely with organizational leaders both within the function and across the enterprise to ensure alignment on and execution of strategic objectives, as well as the delivery of the next generation of digital experiences. A key aspect of this role involves developing relationships and facilitating collaborative sessions and reviews with stakeholders to ensure alignment and vetting of strategic decisions. The incumbent will lead through influence, actively collaborating with cross-functional subject matter experts and team members, developing project plans, leading strategic processes in the product lifecycle, and facilitating ongoing definition and delivery of product roadmaps. This includes identifying key issues and dependencies, supporting prioritization of capabilities, and facilitating presentations and recommendations to senior leaders, addressing complex issues. The role is designed to create an environment and culture where digital product teams can perform at their best by executing critical thinking and strategic action while leveraging strong communication skills. The responsibilities also include future planning of digital work that spans multiple products and platforms, ensuring that all digital teams have honed processes and tools, and are aligned on scope, requirements, timelines, expectations, deliverables, milestones, and definition of done. The incumbent will lead and assist with quarterly increment planning sessions for multiple products, ensuring the work aligns with the overall digital vision and strategy of the organization. Additionally, the role involves overseeing the effective simultaneous operations of multiple products and platforms within the digital department, facilitating coordination of recurring operations meetings with representatives from various digital teams, and leading important agile ceremonies such as PI planning, increment retros, and grooming sessions.

Responsibilities

• Responsible for the future planning of digital work that spans multiple products and platforms, ensuring alignment on scope, requirements, timelines, expectations, deliverables, milestones, and definition of done.
• Leads/assists with quarterly increment planning sessions for multiple products, ensuring alignment with the overall digital vision and strategy of the organization.
• Oversees the effective simultaneous operations of multiple products and platforms within the digital department.
• Facilitates coordination of recurring operations meetings with representatives from various digital teams to ensure alignment.
• Leads/assists with important agile ceremonies including PI planning, increment retros, increment demos, grooming sessions, etc.
• Closely aligns with digital and non-digital senior leadership to measure and report on overall digital progress and outcomes.
• Establishes project/platform/cross-platform level plans with timelines, assigns tasks, sequences dependencies, and ensures completion of deliverables.
• Identifies, scopes, and resolves issues threatening to delay project, initiative, program, or product deliverables.
• Mentors less senior Digital ProductOps Managers.
• Performs other duties as assigned or requested.

Requirements

• Bachelor's Degree in Business, Science, Technology, Design, Healthcare or related field (or 6 years of related and progressive experience in lieu of Bachelor's degree).
• 7 years of Product Management, Project Management, or Program Management or equivalent experience.
• 4 years with Agile Process Methodology or equivalent experience.

Nice-to-haves

• Master's Degree in Business, Science, Technology, Design, Healthcare or related field.
• 4 years in the Healthcare Industry.
• 5 years of managing large, complex projects.