Group & Event Services Manager

$48,000 - $52,000/Yr

The Verve Hotel - Boston Natick - Natick, MA

Full-time - Mid Level

Natick, MA

About the position

The Group & Event Services Manager at The Verve Hotel is responsible for delivering exceptional service to hotel clients, focusing on achieving revenue goals and exceeding performance metrics. This role involves coordinating event details, managing room blocks, and ensuring effective communication between departments to enhance the client experience. The manager will utilize creativity and organizational skills to meet client needs and foster positive relationships with both clients and team members.

Responsibilities

• Communicate with internal and external clients through calls, emails, and hotel visits.
• Prepare and distribute Banquet Event Orders (BEO) to outline client needs and expectations.
• Conduct hotel site tours and finalize event details with clients.
• Collaborate with operational departments, including banquets, culinary, and front office, for event execution.
• Utilize hotel Property Management System (onQ) and Customer Relationship Management system (Salesforce/Delphi.fdc) to manage room blocks and generate reports.
• Work with outside vendors to ensure client satisfaction.
• Suggest event setup and menu solutions within budget constraints.
• Participate in daily and weekly status meetings and generate revenue forecast reports.

Requirements

• Bachelor's degree in Hospitality or Hotel/Restaurant preferred, or equivalent experience.
• 2+ years of sales experience in hotel sales or catering.
• Experience with sales automation and Property Management Systems, preferably Delphi.fdc.
• Current Driver's License.
• TIPS certification is desired but not required.

Nice-to-haves

• Culinary experience
• Event planning experience
• Detail-oriented skills
• Strong communication skills

Benefits

• Competitive compensation
• Professional development and growth
• Paid personal and vacation time
• Company-sponsored medical plans including health insurance, dental, vision, life insurance, and 401k retirement plan
• Go Hilton Team Member Travel Program