Ardagh Group - Chicago, IL
posted 5 months ago
The HR Solutions IT Analyst plays a crucial role in ensuring the smooth operation of HR applications and the successful delivery of projects. This position focuses on the interoperability between HR applications and other satellite systems or services, including SaaS, tax authorities, payroll, and social security. The analyst acts as the primary IT contact for HR functional units, collaborating closely with process owners and key users to provide application support, manage change requests, and implement enhancements based on new process requirements. In this role, the analyst is responsible for driving proactive and continuous process improvement in the usage and functionality of HR applications. This involves integrating business and process functions to ensure seamless interoperability between various applications and systems, such as Payroll, SuccessFactors, and ERP. The analyst will work closely with other application teams to facilitate this integration and ensure that all systems work together effectively. Additionally, the HR Solutions IT Analyst will assist in monitoring and controlling sourced or shared services, ensuring compliance with service-level agreements (SLAs) and managing cost allocations in alignment with other IT support functions. The role also includes supporting changes, resolving incidents, and managing projects to ensure the best cost and value outcomes. The analyst will lead and assist with projects of varying sizes, collaborating with both internal and external team members, and guiding external consultants on support cases and projects to ensure optimal results.