Intuit - San Diego, CA
posted 2 months ago
As the Group Manager for Customer Experience at Intuit, you will play a pivotal role in enhancing the customer journey and optimizing the end-to-end experience with QuickBooks Live service offerings. Your primary responsibility will be to ensure that customers are seamlessly connected to the right experts who can address their unique needs, eliminating any potential dead ends in their interactions with our services. This role is crucial in driving customer confidence as they utilize QuickBooks to manage and grow their businesses. In this fast-paced and highly collaborative environment, you will lead a team of service experience managers and designers. Your focus will be on defining how we deliver benefits to customers through our experts, measuring efficiency, and identifying opportunities that can significantly impact our bottom line. We are seeking an extraordinary leader who is passionate about disrupting the status quo, creating innovative offerings that drive customer benefits and business growth, and building high-performing teams. You will be responsible for innovating and experimenting to deliver exceptional experiences for every QuickBooks customer interacting with our knowledgeable team of experts. This includes establishing service experience design and service levels, standardizing processes, and prioritizing protocols to enable experts to deliver customer benefits at scale. Continual optimization and adaptation of operations will be essential to maximize ROI and ensure positive experiences for our valued customers.