Concord Hospitality - New Orleans, LA
posted 3 days ago
Full-time - Entry Level
New Orleans, LA
Accommodation
About the position
As a Group Rooms Coordinator, you will play a crucial role in the hotel's success by serving as a direct link between the front desk and the sales team. Your primary responsibilities will include assisting with incoming reservation calls for groups and meetings, supporting the sales team with contracts and room blocks, and ensuring effective communication with the hotel team to meet the expectations of our guests and corporate clients.
Responsibilities
- Be one of the first points of contact for incoming sales calls, responding quickly and professionally to all internal partners and external customers.
- Demonstrate excellent time management, self-motivation, and proactive planning with a keen focus on detail.
- Complete assigned tasks and responsibilities, including managing room blocks, client notifications of key dates, group resumes, event orders, billing details, and other administrative aspects of bookings.
- Assist with various aspects of pre-event, main event, and post-event details, tracking and communicating particulars of each assigned event and group.
- Gain knowledge of the hotel's food and beverage products, pricing, presentation, and function space details related to group and event success.
- Learn and use digital sales systems and conceptual sales processes, implementing tools to accomplish individual and team goals.
- Participate in and report out at necessary internal meetings, conference calls, and training required for the position.
- Foster teamwork and embody an entrepreneurial spirit to make the best decisions for the hotel and achieve team goals.
- Advocate for your career development and seek training and job opportunities for personal and professional growth.
Requirements
- Strong communication skills to interact with internal and external partners.
- Excellent time management and organizational skills.
- Ability to work collaboratively in a team environment.
- Proficiency in digital sales systems and processes.
Nice-to-haves
- Experience in the hospitality industry, particularly in sales or event coordination.
- Familiarity with hotel food and beverage offerings and event planning.
Benefits
- Competitive wages
- Medical/dental/vision plans
- Life insurance
- Short-term and long-term disability options
- 401K options
- Tuition assistance
- Discounted room rates at Concord managed hotels
- Training & development opportunities
- Career advancement opportunities
