Group Tours Manager

About the position

The Group Tours Manager at the Dallas Holocaust Museum is responsible for overseeing the reservation and scheduling process for group tours, including school and adult groups. This role involves managing a team, ensuring efficient data processing, and maintaining communication with group leaders and educators. The position requires strong organizational skills and a commitment to providing an exceptional educational experience for visitors.

Responsibilities

• Supervise and manage the Group Tours Team in processing school group reservation data using various software tools.
• Lead and manage all group tour processes, including revising and creating new procedures.
• Maintain, track, and report on scholarship/grant funds related to student groups and education programs.
• Supervise communications with group tour leads and teachers throughout the reservation process.
• Maintain and report on group tour data and projections, including weekly check-ins and quarterly reporting.
• Lead logistical connections with school and district administrators for partnerships.
• Schedule and book transportation for speakers for school groups.
• Assist in outreach to school groups for field trips.
• Work closely with the Director of Education to enhance the student experience at the Museum.
• Provide support to the Education Team as needed.
• Work occasional evening and weekend programs as required.

Requirements

• Bachelor's degree.
• 4 years of administrative, data processing, and/or customer service work experience.
• 4 years of managerial experience leading a small team.
• Proficiency in Microsoft Office (Excel, Outlook, PowerPoint, Word).
• Knowledge of Formstack, Conga, and Patron Manager/Salesforce platforms is a plus.
• Strong interpersonal skills and ability to work effectively in a team environment.
• Excellent organizational and communication skills.
• Fluency in Spanish is highly preferred.

Nice-to-haves

• Experience with data processing and database management.
• Ability to work with large audiences and students.