GSOC - Security Communications Specialist

$47,840 - $47,840/Yr

GardaWorld - Richmond, VA

Full-time - Entry Level

Richmond, VA

Administrative and Support Services

About the position

GardaWorld is seeking a Security Communications Specialist to join our team in Richmond, VA. In this role, you will be at the forefront of our Security Operations Center, handling a variety of tasks that are essential to maintaining safety and security for our clients. Your primary responsibilities will include managing calls for service, processing emergency and non-emergency communications, and ensuring timely responses to incidents and alarms. You will be responsible for completing daily reports, conducting travel security reviews, and coordinating with security staff to support uniformed guard activities. This position requires a high level of organization, critical thinking, and the ability to adapt to a dynamic work environment. As a part of our team, you will have the opportunity to grow your skills and advance your career in a supportive and diverse workplace. At GardaWorld, we pride ourselves on being the largest privately owned security services company in the world, and we are committed to providing world-class security services across various industries. We offer competitive hourly rates and flexible schedules, allowing you to balance your work and personal life effectively. Our professional training programs cover every aspect of security services, ensuring that you are well-equipped to handle the challenges of the job. If you are a self-confident individual with excellent customer service skills, we encourage you to apply and take the next step in your career with us.

Responsibilities

• Handle calls for service; intake of media and emergency calls
• Complete daily reporting; incident report input and approval
• Conduct travel security reviews
• Ensure timely and effective response to incidents, alarms, notifications, calls, and other activities related to the Security Operations Center
• Receive and respond to emergency and non-emergency calls from employees, outside vendors, law enforcement, and the security field force via telephone, automated alarm monitoring and radio systems
• Process and evaluate information received from all available sources, and respond with the appropriate communication and dispatch procedures
• Coordinate with Security Operations Center staff to provide necessary documentation in support of uniformed guard force activity.

Requirements

• Must possess a high school diploma or equivalent
• Demonstrated analytic and critical thinking skills
• Ability to use logic and reasoning to reach conclusions and approaches to problem solving
• Demonstrated high level of competency with advanced computer systems
• Ability to communicate effectively with IT and Security Systems professionals
• Demonstrated ability to operate radio, telephone equipment and/or console monitors
• Ability to adapt in a dynamic work environment while possibly working under pressure
• Proficient computer skills including Microsoft Office applications
• Ability to prioritize workload based on urgency
• Effective oral and written communication skills
• Planning and organizing skills
• Problem solving skills
• Active listening skills
• Ability to assess and evaluate situations effectively
• Ability to synthesize facts, concepts, principles
• Ability to identify critical issues quickly and accurately
• Ability to compile, sort, and interpret data
• Ability to research, investigate, and compile information
• Ability to mediate conflict with tact and diplomacy
• Ability to write informatively, clearly, and accurately

Nice-to-haves

• Associate degree or higher in Criminal Justice, Communications, or related field
• Verifiable and successful security experience
• Professional training and/or education in customer service, dispatch operations, or security and/or emergency services
• Documented experience and competency in security software systems such as Access Control/ID systems, Alarm Receiving Automation software, Incident Management software, CCTV/Video Management systems, and Mass Notification systems
• Experience in a modern 911 Call Center, Central Station Alarm Monitoring, or Dispatch Operation.

Benefits

• Opportunities for advancement
• Flexible schedule
• DailyPay - access to your pay on day 1 of work