GTM Enablement Manager

$119,000 - $179,000/Yr

Zendesk - Austin, TX

Full-time - Mid Level

Austin, TX

1,001-5,000 employees

Professional, Scientific, and Technical Services

About the position

The GTM Enablement Manager at Zendesk is responsible for overseeing the operational and administrative functions of the Sales Academy, delivering training sessions, and supporting the global Digital Sales Account Executive team. This role focuses on enhancing the skills and knowledge of the sales team through effective training programs, collaboration with various departments, and continuous improvement initiatives.

Responsibilities

• Oversee the operational and administrative responsibilities of the Sales Academy.
• Develop and maintain tracking systems for attendance, performance metrics, and certification progress.
• Coordinate with trainers and guest speakers to schedule and organize learning sessions.
• Manage the logistics for in-person and virtual training events, ensuring seamless execution.
• Utilize the LMS to build out learning pathways.
• Deliver live training sessions, workshops, and webinars designed to enhance the skills and knowledge of the sales team.
• Coach sales managers and reps in the moment, requiring deep knowledge of sales processes and role expectations.
• Regularly assess the effectiveness of sales enablement initiatives and make data-driven recommendations for improvement.
• Stay updated on industry trends and sales techniques to ensure training content is relevant and effective.
• Gather feedback from training participants to continuously improve the quality of training programs.
• Work closely with sales leadership, product marketing, and other departments to ensure alignment on goals and strategies.
• Prepare and present regular reports on the effectiveness of sales enablement efforts to senior management.
• Act as the sales enablement lead for the global Digital Sales Account Executive team.
• Develop and implement enablement initiatives to improve the efficiency and effectiveness of the sales team.
• Provide ongoing support, including the creation and distribution of sales collateral, training materials, and best practices.
• Monitor and report on the utilization and impact of enablement tools and resources.

Requirements

• Proven experience in sales enablement, training, and coaching.
• Strong understanding of sales processes and methodologies.
• Excellent communication and presentation skills.
• Ability to collaborate effectively with cross-functional teams.
• Highly organized and attentive to detail.
• Ambitious and self-motivated.

Nice-to-haves

• Experience working with, or implementing, a GTM Academy Program.
• Job experience in enablement, coaching, or training.
• Bachelor's degree in business, marketing, or a related field, or equivalent experience.

Benefits

• Competitive salary range of $119,000 - $179,000 annually.
• Eligibility for bonuses and related incentives.
• Flexible work arrangements with a hybrid model.
• Inclusive workplace culture with a focus on diversity and equity.