About the position
As a Gucci Store Director, you will lead and support all activities to achieve store business objectives, demonstrating an unsurpassed service culture. Your role will involve performing with high integrity in operations, loss prevention compliance, human resources management, and visual merchandising presentation. You will be a dynamic and inspiring leader with a strong background in relationship building skills, both with external and internal clients. Representing the brand as a Gucci Ambassador, you will promote the values and ambitions of Gucci within the marketplace. In your capacity as a business leader, you will drive and maximize sales performance to consistently achieve the overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability. You will analyze monthly store performance and report current trends, covering every aspect of the business, including competitor performance. Demonstrating sales leadership, you will engage with top clients on the sales floor, ensuring the highest level of customer service is provided and annual mystery shop goals are met. You will manage and support stock levels through direct communication with key business departments to maximize full price selling, maintaining a high sell-through rate, and aligning with new product launches. Training and communicating current collection knowledge to all associates will be essential to ensure the team is fully educated on brand pillars and seasonal strategy. You will also communicate company-set KPIs and identify strategies to ensure performance standards are met. In terms of performance and talent management, you will conduct monthly coaching and counseling sessions with associates to review performance and provide constructive feedback. You will oversee the performance check-in process for all store employees, establish goals, and create action plans for employee development. Attracting, recruiting, and retaining a high-performing team will be crucial, as will ensuring a consistent onboarding experience for all new hires. Client development will involve managing the achievement of business objectives by utilizing a top client strategy to retain and develop high-potential clients. You will promote brand awareness, establish market/store presence, and capture competitive market share through community outreach and company-sponsored events. Leading the team in executing superior customer service and after-sales experience will be key to increasing and retaining customer loyalty. Operationally, you will collaborate with various departments while adhering to and enforcing all company policies and procedures. Monitoring store expenses and maintaining the store operating budget will be part of your responsibilities, as will ensuring compliance with loss prevention audits and inventory reconciliations. You will oversee the processing of daily incoming and outbound merchandise requests and shipments, ensuring accurate monthly schedules and timely payroll submissions. Maintaining visual merchandising standards and organizing company assets will also be part of your role.
Responsibilities
- Drive and maximize sales performance to achieve overall sales budget objectives.
- Analyze monthly store performance and report current trends.
- Demonstrate sales leadership through customer engagement on the sales floor.
- Manage and support stock levels through communication with key business departments.
- Train associates on current collection knowledge and brand pillars.
- Communicate company set KPIs and identify strategies for performance standards.
- Develop and implement business action plans in collaboration with the Market Director.
- Lead the team in establishing relationships and proposing local events.
- Conduct monthly coaching/counseling sessions with associates.
- Oversee performance check-in process for all store employees.
- Attract, recruit, and retain a high-performing team.
- Ensure a consistent onboarding experience for new hires.
- Manage staff resources and scheduling to drive sales and customer service.
- Promote brand awareness and capture competitive market share through outreach.
- Lead the team in executing superior customer service and after-sales experience.
- Monitor store expenses and maintain operating budget.
- Ensure compliance with loss prevention audits and inventory reconciliations.
- Oversee processing of daily incoming and outbound merchandise requests.
- Maintain visual merchandising standards set by headquarters.
Requirements
- Minimum of 7 years of sales management experience in retail, luxury retail, or service-related industry.
- Bachelor's Degree in a related field is preferred.
- Ability to analyze selling reports and identify business trends.
- Proven ability to drive positive customer experiences that build loyalty.
- Ability to manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office software including Word, Excel, PowerPoint, Outlook.
- Industry awareness and strong business acumen.
- Strong verbal and written communication skills and excellent organizational skills.
- Passion for the Fashion Industry.
- Flexibility to work a retail schedule including evenings, weekends, and holidays.
Nice-to-haves
- Experience in luxury retail management.
- Strong networking skills within the fashion industry.
- Knowledge of CRM systems and customer loyalty programs.
Benefits
- Competitive salary and performance bonuses.
- Employee discounts on Gucci products.
- Opportunities for professional development and training.
- Health insurance and wellness programs.
- Flexible scheduling options.
