GUCCI Team Coordinator - Topanga

$41,184 - $41,184/Yr

Kering - Los Angeles, CA

Part-time - Entry Level

Los Angeles, CA

About the position

The Gucci Team Coordinator plays a vital role in providing comprehensive support to both front and back of house teams in a luxury retail environment. This position focuses on enhancing the client experience through effective sales support, inventory management, and administrative tasks, all while embodying the values of the Gucci brand.

Responsibilities

• Serve as a Gucci Ambassador by displaying a welcoming and friendly attitude to all clients entering the store.
• Support the team in the selling process, ensuring the highest level of client experience.
• Assist Client Advisors in preparing for VIG client appointments, prepare consignments, and close transactions.
• Provide dressing room support to Client Advisor and Client.
• Answer, direct and transfer calls with exceptional level of professionalism.
• Understand client needs to assist in escorting them to the proper department.
• Interact with clients to ensure an elevated shopping experience.
• Support with the packing and payment process at the POS.
• Facilitate store transfer requests, charge sends, and product inquiries.
• Accurately capture client data required to close transactions per company expectations.
• Assist the sales staff in pulling different styles and sizes from stock.
• Support with store cycle counts, scheduled inventories, and reconciliation with direction from the Store Director/Team Manager - Operations.
• Escalate all return and exchange paperwork to management on duty for receipt signatures to be captured with daily closing flash paperwork.
• Knowledgeable of all Gucci products and company policies, specifically on credit, sales, and customer service.

Requirements

• Bachelor's Degree preferred.
• At least 2 years of experience in luxury retail, hospitality, or customer service-related industry.
• Experience operating a POS system, a plus.
• Excellent interpersonal and communication skills.
• Strong understanding of customer service needs and priorities.
• Ability to multitask, with a strong attention to detail.
• Familiar in Microsoft Word and Outlook.
• Flexibility to work a retail schedule, which will include evenings, weekends, and holidays.

Benefits

• Medical
• Dental
• Vision
• Paid Time Off (PTO)
• 401K