Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0043)

$31,200 - $31,200/Yr

Target - Oklahoma City, OK

Full-time - Entry Level

Oklahoma City, OK

10,001+ employees

General Merchandise Retailers

About the position

The Guest Advocate role at Target focuses on delivering exceptional guest service and creating a welcoming shopping experience. This position involves engaging with guests, addressing their needs, and promoting various services and offerings to enhance guest loyalty. The role is dynamic, requiring effective communication, problem-solving skills, and the ability to adapt to different guest interactions.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard
• Create a welcoming experience by authentically greeting all guests
• Observe to quickly understand whether a guest needs assistance or wants to interact
• Engage with guests in a genuine way, asking questions to better understand their specific needs
• Be knowledgeable about the tools, products, and services available in the total store to solve issues for the guest
• Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
• Scan and bag all guest items efficiently and accurately
• Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality
• Make the guest aware of current and upcoming brand launches, store activities, and events
• Know and speak to the benefits of Target Loyalty programs with every guest
• Understand and show guests how to use Wallet and the other features within the Target App
• Be familiar with all fulfillment services and know how to direct the guest to enroll, activate and use them
• Attempt every return and follow register prompts, partnering with immediate Leaders as needed
• Partner with Leaders to de-escalate negative situations and recover the guest shopping experience
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests
• Maintain a clean, clutter-free work area
• Stock supplies during store open hours while being available for the guest
• Demonstrate a culture of ethical conduct, safety, and compliance
• Work in a safe manner at all times; identify and correct hazards; comply with all safety policies and best practices
• Support guest services such as order pick up and Drive-up Orders, maintaining compliance with laws.

Requirements

• Communicating effectively, including using positive language and being attentive to guests' needs
• Welcoming and helpful attitude toward guests and team members
• Attention to detail while multi-tasking
• Willingness to educate guests and engage around products and services
• Ability to communicate on multiple frequency devices and operate handheld scanners
• Capability to remain focused and composed in a fast-paced environment
• Accurately handle cash register operations and cash transactions
• Ability to work in varying temperatures and humidity
• Ability to scan, handle, and move merchandise efficiently and safely
• Flexible work schedule including nights, weekends, and holidays
• Ability to remain mobile for the duration of a scheduled shift.

Nice-to-haves

• Experience in a retail or customer service environment
• Ability to work independently and as part of a team
• Familiarity with technology and retail systems.

Benefits

• Competitive hourly rate
• Flexible scheduling
• Employee discounts
• Health and wellness programs
• Tuition reimbursement
• 401k plan
• Paid time off
• Career development opportunities