Guest Advocate (Cashier or Front of Store Attendant/Cart Attendant) (T0137)

Target • Normal, IL

393d • $32,240 - $48,360

About The Position

The Guest Advocate role at Target focuses on delivering exceptional guest service and creating a welcoming shopping experience. This position involves engaging with guests, addressing their needs, and promoting various services and offerings to enhance guest loyalty. Team members are empowered to make shopping quick and easy while ensuring compliance with company standards and safety protocols.

Requirements

• Communicating effectively, including using positive language and being attentive to guests' needs.
• Welcoming and helpful attitude toward guests and other team members.
• Attention to detail while multi-tasking.
• Willingness to educate guests and engage around products and services.
• Ability to communicate on multiple frequency devices and operate handheld scanners and other technology equipment as directed.
• Work both independently and with a team.
• Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes.
• Accurately handle cash register operations and cash transactions.
• Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties.
• Ability to remain mobile for the duration of a scheduled shift.

Nice To Haves

• Experience in a retail or customer service environment.
• Familiarity with point-of-sale systems and cash handling procedures.

Responsibilities

• Demonstrate a service culture that prioritizes the guest service experience by delivering the service standard.
• Create a welcoming experience by authentically greeting all guests.
• Observe to quickly understand whether a guest needs assistance or wants to interact.
• Engage with guests in a genuine way, asking questions to better understand their specific needs.
• Be knowledgeable about the tools, products, and services available in the total store to solve issues for the guest and improve their experience.
• Thank the guest in a genuine way and let them know we're happy they chose to shop at Target.
• Scan and bag all guest items efficiently, accurately, and in compliance with food safety standards and company best practices.
• Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality.
• Make the guest aware of current and upcoming brand launches, store activities, and events.
• Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
• Understand and show guests how to use Wallet and the other features and offerings within the Target App.
• Be familiar with all fulfillment services and know how to direct the guest to enroll, activate, and use them.
• Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest while following Targets policies and procedures.
• Partner with Leaders as needed to de-escalate any negative situations and recover the guest shopping experience while following Target's policies and procedures.
• Deliver easy and accurate service to all Order Pick Up, Drive Up, and Registry guests.
• Maintain a clean, clutter-free work area (including gathering abandoned items, baskets, and hangers).
• Stock supplies during store open hours while being available for the guest.
• Demonstrate a culture of ethical conduct, safety, and compliance.
• Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices.
• Support guest services such as order pick up (OPU), Drive-up (DU) Orders, including Starbucks DU, and DU Returns and maintain a compliance culture while executing those duties.

Benefits

• Comprehensive health benefits including medical, vision, dental, and life insurance.
• 401(k) plan with company match.
• Employee discount program.
• Short-term and long-term disability insurance.
• Paid sick leave.
• Paid national holidays.
• Paid vacation.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed
• Number of Employees: 10,001+ employees