Guest Coordinator

Ulta Beauty • Webster, TX

382d

About The Position

The Guest Coordinator at Ulta Beauty plays a vital role in engaging with guests and promoting salon services through direct interactions, both in-person and over the phone. This position is focused on delivering exceptional guest service, supporting the services team, and contributing to the overall performance of the store. The Guest Coordinator embodies the values of Ulta Beauty and is instrumental in creating a welcoming environment while driving sales and guest loyalty.

Requirements

• High school diploma is preferred.
• 1 year of relevant work experience or equivalent combination of education and relevant work experience.
• Proficient with basic technology (e.g., Point of Sale system, Apple devices, Services Booking System).
• Demonstrate significant competency in sales, products, and service.
• Ability to build and maintain strong customer relationships.
• Strong communication skills.
• Ability to troubleshoot.
• Ability to work independently and as part of a team.

Responsibilities

• Contribute to meeting or exceeding the store's goals related to retail and service sales, guest loyalty, and omni-channel sales.
• Provide exceptional guest service by acknowledging all Ulta Beauty guests and offering friendly, prompt, and courteous service.
• Handle sales, refunds, and exchanges courteously.
• Support the services team by managing salon phone calls, resolving guest concerns, and managing the services booking system.
• Inform guests of current promotions and events, inviting them to try services while providing knowledgeable recommendations.
• Influence service providers in executing daily appointment pages and new guest acquisition behaviors.
• Book appointments and support the execution of services and in-store events.
• Stay informed about industry trends, products, and services to better serve guests.
• Maintain prompt, regular attendance.
• Contribute to an inclusive environment that supports teammates and guests.
• Develop guest relationships through interactions and provide appropriate recommendations.
• Collaborate with managers and associates to grow the business and support guest experience.
• Share the benefits of the guest loyalty program with guests.
• Attend mandatory trainings and meetings for professional development.
• Ensure compliance with Ulta Beauty's policies and procedures.
• Support the services team in following safety and sanitation procedures.
• Utilize scheduling tools to recommend schedule adjustments for maximizing results.
• Communicate supply needs to ensure guest-readiness at all times.
• Maintain outstanding store operational standards and cleanliness.
• Follow loss prevention best practices.

What This Job Offers

• Job Type: Part-time
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED