Guest Experience Ambassador 1360740

$49,920 - $49,920/Yr

Compass Group - Pittsburgh, PA

Full-time - Entry Level

Pittsburgh, PA

Merchant Wholesalers, Nondurable Goods

About the position

The Guest Experience Ambassador, also known as the Lobby Ambassador, plays a crucial role in creating a welcoming and professional atmosphere for clients, executives, and staff. This position serves as the first point of contact for visitors, ensuring they feel comfortable and are directed appropriately to their appointments. The Ambassador is responsible for engaging with all guests and maintaining a friendly demeanor while providing assistance and information about the facility and its amenities.

Responsibilities

• Greet and handle visitors with enthusiasm and maintain eye contact during interactions.
• Follow established procedures for expected and unexpected arrivals, coordinating with in-house security as needed.
• Answer telephones in a friendly, professional manner, taking messages accurately and transferring calls appropriately.
• Register all guest activity and liaise with other centers on visitor processing.
• Review and memorize profiles of VIP guests expected for the day.
• Act as a resource for guests, providing information on wayfinding, amenities, and community resources.
• Stand during peak business hours and when greeting guests.
• Understand and adhere to emergency procedures.
• Follow uniform and grooming policies, maintaining a professional appearance.
• Assist with coverage in other locations as needed and adhere to flexible schedules to meet business demands.
• Communicate issues to employees as necessary and take on additional duties as assigned.

Requirements

• High school diploma or GED required; some college preferred.
• 2-3 years of experience in a client service or reception position within a hospitality or corporate environment.
• Basic computer skills and knowledge of Microsoft Office technology/equipment.
• Excellent listening and oral communication skills.
• Ability to work under pressure and prioritize tasks effectively.

Nice-to-haves

• Experience in a hospitality setting.
• Familiarity with emergency procedures.

Benefits

• Flexible schedule