Guest Experience Expert- Overnight

Marriott International - Boston, MA

Full-time - Entry Level

Boston, MA

Accommodation

About the position

The Guest Experience Expert at Marriott International is responsible for creating unique and memorable experiences for guests during their stay. This role involves taking initiative to provide a wide range of services, assisting guests with requests, and ensuring smooth operational tasks. The position requires a proactive approach to enhance guest satisfaction and maintain high standards of service.

Responsibilities

• Provide a wide range of services to guide guests during their stay.
• Assist guests with requests and inquiries.
• Perform operational tasks to ensure smooth hotel operations.
• Complete reports and communicate local events and highlights to guests.
• Maintain a professional appearance and communication at all times.

Requirements

• High school diploma or equivalent (GED) preferred.
• No prior related work experience required.
• No supervisory experience required.
• No specific licenses or certifications needed.

Benefits

• Opportunities for training and development.
• A supportive and inclusive work environment.
• Employee recognition programs.