Guest Experience Expert

$47,008 - $47,008/Yr

Marriott International - Burbank, CA

Full-time - Entry Level

Burbank, CA

Accommodation

About the position

The Guest Experience Expert at Marriott International is responsible for creating unique and memorable experiences for guests during their stay. This role involves taking initiative to provide a wide range of services, addressing guest requests, and ensuring smooth operational tasks. The position requires a proactive approach to enhance guest satisfaction and maintain high standards of service.

Responsibilities

• Provide exceptional guest service and support throughout the guest's stay.
• Address guest requests and inquiries promptly and effectively.
• Perform operational tasks to ensure smooth hotel operations.
• Complete reports and communicate local events and attractions to guests.
• Maintain a professional appearance and adhere to company guidelines and procedures.
• Create a safe working environment and protect company assets.

Requirements

• High school diploma or GED required.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are needed.

Benefits

• 401(k) plan
• Health insurance
• Flexible spending accounts
• Paid time off and/or sick leave
• Life insurance
• Disability coverage
• Wellness benefits