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Marriott International - Cibolo, TX
posted 2 months ago
About the position
The Guest Experience Expert at JW Marriott San Antonio Hill Country Resort & Spa is responsible for creating memorable and unique experiences for guests during their stay. This role involves taking the initiative to deliver a wide range of services, from processing operational needs to addressing guest requests and sharing local highlights. The position emphasizes the importance of professionalism, safety, and adherence to company policies while ensuring a high-quality guest experience.
Responsibilities
- Deliver a wide range of services to guide guests through their stay.
- Process operational needs and address guest requests.
- Complete reports and share highlights of the local area.
- Maintain a safe work environment and follow company policies and procedures.
- Uphold quality standards and ensure professional appearance and communication.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
Requirements
- High school diploma or G.E.D. equivalent.
- No related work experience required.
- No supervisory experience required.
- No specific license or certification needed.
Benefits
- Opportunities for training and development.
- Recognition programs.
- A supportive work environment focused on holistic well-being.
