Guest Experience Expert

Marriott International - Chantilly, VA

Full-time - Entry Level

Chantilly, VA

Accommodation

About the position

The Guest Experience Expert at Marriott International is responsible for creating unique and memorable experiences for guests during their stay. This role involves taking initiative to provide a wide range of services, addressing guest requests, and ensuring smooth operational tasks. The position emphasizes the importance of maintaining a professional appearance and communication while being actively engaged in various tasks to enhance guest satisfaction.

Responsibilities

• Provide exceptional service to guests throughout their stay.
• Assist with guest check-in and check-out processes.
• Address guest requests and inquiries promptly and effectively.
• Maintain a safe and clean work environment according to company guidelines.
• Engage in various operational tasks, including moving and lifting items under 10 pounds.
• Complete reports and provide information about local events and attractions.

Requirements

• High school diploma or equivalent GED certificate.
• No prior related work experience required.
• No supervisory experience required.
• No specific licenses or certifications needed.

Benefits

• Opportunities for training and development.
• A diverse and inclusive work environment.
• Employee recognition programs.