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Marriott International - Spring Branch, TX
posted 2 months ago
About the position
The Guest Experience Expert at JW Marriott San Antonio Hill Country Resort & Spa is responsible for creating memorable and unique experiences for guests during their stay. This role involves taking the initiative to deliver a wide range of services, addressing guest requests, and ensuring smooth operational processes. The position emphasizes the importance of professionalism, safety, and adherence to company policies while engaging with guests and maintaining a welcoming environment.
Responsibilities
- Deliver a wide range of services to guide guests through their stay.
- Process operational needs and address guest requests.
- Complete reports and share highlights of the local area with guests.
- Maintain a safe work environment and follow company policies and procedures.
- Uphold quality standards and ensure professional appearance and communication.
- Perform physical tasks such as moving, lifting, carrying, pushing, and pulling objects weighing less than or equal to 10 pounds.
Requirements
- High school diploma or G.E.D. equivalent is preferred.
- No related work experience is required.
- No supervisory experience is required.
- No specific license or certification is needed.
Benefits
- Opportunities for training and development.
- Recognition programs.
- A focus on holistic well-being.
