Guest Experience Expert

Marriott International - Chantilly, VA

Full-time - Entry Level

Chantilly, VA

Accommodation

About the position

The Guest Experience Expert role focuses on creating memorable and unique experiences for guests during their stay. This position involves taking the initiative to deliver a wide range of services, guiding guests through their entire experience, and ensuring that all interactions feel seamless and enjoyable. The role requires a hands-on approach to work, with responsibilities that include processing operational needs, addressing guest requests, and sharing local highlights, all while maintaining professionalism and adhering to company policies.

Responsibilities

• Deliver a wide range of services to enhance guest experiences.
• Process operational needs and address guest requests promptly.
• Complete reports and share highlights of the local area with guests.
• Maintain a safe workplace and uphold company policies and procedures.
• Ensure confidentiality and protect company assets.
• Uphold quality standards and maintain a professional appearance.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is necessary.
• No specific license or certification is required.