Guest Experience Expert

Marriott International - West Palm Beach, FL

Full-time - Entry Level

West Palm Beach, FL

Accommodation

About the position

The Guest Experience Expert at Marriott International is responsible for creating unique and memorable experiences for guests during their stay. This role involves a variety of tasks, including operational duties, addressing guest requests, and providing information about local events and attractions. The position emphasizes the importance of maintaining a professional appearance and communication while ensuring guest satisfaction and hotel operations run smoothly.

Responsibilities

• Provide exceptional service to guests during check-in and check-out processes.
• Assist guests with requests and inquiries throughout their stay.
• Maintain a safe and organized workspace following company guidelines and procedures.
• Protect company assets and ensure confidentiality of guest information.
• Engage in various tasks including moving, lifting, and placing objects weighing less than 10 pounds without assistance.
• Complete reports and communicate local events and highlights to guests.

Requirements

• High school diploma or equivalent GED certificate is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are necessary.

Benefits

• Opportunities for training and development.
• A diverse and inclusive work environment.
• Employee recognition programs.