Guest Experience Expert

About the position

The Guest Experience Expert at Marriott International is responsible for creating unique and memorable experiences for guests during their stay. This role involves a variety of tasks, including operational duties, addressing guest requests, and providing information about local events and attractions. The position emphasizes the importance of maintaining a professional appearance and communication while ensuring guest satisfaction and hotel operations run smoothly.

Responsibilities

• Provide exceptional service to guests during check-in and check-out processes.
• Assist guests with requests and inquiries throughout their stay.
• Maintain a safe and organized workspace following company guidelines and procedures.
• Protect company assets and ensure confidentiality of guest information.
• Engage in various tasks including moving, lifting, and placing objects weighing less than 10 pounds without assistance.
• Complete reports and communicate local events and highlights to guests.

Requirements

• High school diploma or equivalent GED certificate is preferred.
• No prior related work experience is required.
• No supervisory experience is required.
• No specific licenses or certifications are necessary.

Benefits

• Opportunities for training and development.
• A diverse and inclusive work environment.
• Employee recognition programs.