Guest Experience Expert

Marriott International - Boston, MA

Full-time - Entry Level

Boston, MA

Accommodation

About the position

The Guest Experience Expert role at Marriott Hotels focuses on creating memorable and unique experiences for guests throughout their stay. This position involves taking the initiative to deliver a wide range of services, addressing guest requests, and ensuring operational needs are met while maintaining a professional appearance and adhering to company policies.

Responsibilities

• Deliver a wide range of services to enhance guest experiences.
• Process operational needs and address guest requests promptly.
• Complete reports and share highlights of the local area with guests.
• Maintain a safe workplace and uphold quality standards.
• Ensure confidentiality and protect company assets.
• Maintain a professional appearance and communication at all times.
• Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific license or certification is needed.

Benefits

• Opportunities for training and development.
• Recognition programs for outstanding service.
• A supportive and inclusive work environment.