Guest Experience Expert

Marriott International - Charlotte, NC

Full-time

Charlotte, NC

Accommodation

About the position

The Guest Experience Expert at The Ritz-Carlton Charlotte is responsible for creating memorable and unique experiences for guests throughout their stay. This role involves a variety of tasks including processing operational needs, addressing guest requests, and sharing local highlights, all while ensuring a professional and safe environment. The position emphasizes the importance of following company policies, maintaining confidentiality, and upholding quality standards to deliver exceptional service.

Responsibilities

• Deliver a wide range of services to guide guests through their entire stay.
• Process operational needs and address guest requests promptly.
• Complete reports and share highlights of the local area with guests.
• Create a safe workplace and follow company policies and procedures.
• Maintain confidentiality and protect company assets.
• Uphold quality standards and ensure professional appearance and communication.
• Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing less than or equal to 10 pounds.

Requirements

• High school diploma or GED equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific license or certification is needed.