Guest Experience Expert

Marriott International - Houston, TX

Full-time - Entry Level

Houston, TX

Accommodation

About the position

The Guest Experience Expert at Marriott is responsible for creating memorable and unique experiences for guests during their stay. This role involves a variety of tasks including processing operational needs, addressing guest requests, and sharing local highlights, all while ensuring a smooth check-in and check-out process. The position emphasizes a hands-on approach to work and requires the ability to maintain professionalism and uphold company standards.

Responsibilities

• Deliver a wide range of services to guide guests through their stay.
• Process operational needs and address guest requests.
• Complete reports and share highlights of the local area.
• Ensure a safe workplace and follow company policies and procedures.
• Maintain confidentiality and protect company assets.
• Uphold quality standards and maintain a professional appearance.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific license or certification required.