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Ritz-Carlton - Charlotte, NC
posted 2 months ago
About the position
The Guest Experience Expert role at The Ritz-Carlton focuses on creating memorable and unique experiences for guests throughout their stay. This position empowers individuals to take initiative in delivering a wide range of services, ensuring that every interaction feels special and part of the overall experience. The role requires a commitment to safety, professionalism, and adherence to company policies while actively engaging with guests and managing operational needs.
Responsibilities
- Deliver a wide range of services to enhance guest experiences.
- Process operational needs and address guest requests promptly.
- Complete reports and share highlights of the local area with guests.
- Maintain a safe workplace and follow company policies and procedures.
- Uphold quality standards and ensure professional appearance and communication.
- Perform physical tasks such as moving, lifting, carrying, pushing, and pulling objects weighing up to 10 pounds.
Requirements
- High school diploma or G.E.D. equivalent is preferred.
- No related work experience is required.
- No supervisory experience is necessary.
- No specific license or certification is required.
Benefits
- Opportunity to work in a diverse and inclusive environment.
- Chance to be part of a globally recognized luxury brand.
- Professional development and training opportunities.
