Marriott International - Charlotte, NC
posted 2 months ago
Full-time - Entry Level
Charlotte, NC
Accommodation
About the position
The Guest Experience Expert role focuses on creating memorable and unique experiences for guests during their stay. This position involves taking the initiative to deliver a wide range of services, guiding guests through their entire experience, and ensuring that all interactions feel seamless and enjoyable. The role requires a hands-on approach to work, with responsibilities that include processing operational needs, addressing guest requests, and sharing local highlights.
Responsibilities
- Deliver a wide range of services to enhance guest experiences.
- Process operational needs and address guest requests promptly.
- Complete reports and maintain accurate records.
- Share highlights of the local area with guests.
- Ensure a safe workplace and adhere to company policies and procedures.
- Maintain confidentiality and protect company assets.
- Uphold quality standards in all interactions with guests.
- Present a professional appearance and communicate effectively.
Requirements
- High school diploma or G.E.D. equivalent is preferred.
- No related work experience is required.
- No supervisory experience is necessary.
- No specific license or certification is required.
