Marriott International - Kansas City, MO
posted 2 months ago
Full-time - Entry Level
Kansas City, MO
Accommodation
About the position
The Guest Experience Expert role at Sheraton Hotels & Resorts focuses on creating memorable and unique experiences for guests throughout their stay. This position empowers individuals to take initiative in delivering a wide range of services, ensuring that every interaction feels personal and engaging. The role requires a hands-on approach, with responsibilities that include processing operational needs, addressing guest requests, and sharing local highlights, all while maintaining professionalism and adhering to company policies.
Responsibilities
- Deliver a wide range of services to enhance guest experiences.
- Process operational needs and address guest requests promptly.
- Complete reports and share highlights of the local area with guests.
- Maintain a safe workplace and uphold company policies and procedures.
- Ensure confidentiality and protect company assets.
- Uphold quality standards in all interactions with guests.
- Maintain a professional appearance and communication at all times.
- Perform reasonable job duties as requested.
Requirements
- High school diploma or G.E.D. equivalent is preferred.
- No related work experience is required.
- No supervisory experience is required.
- No specific license or certification is needed.
