Guest Experience Expert

Marriott International

Full-time

Accommodation

About the position

The Guest Experience Expert role focuses on creating memorable and unique experiences for guests during their stay. This position involves taking the initiative to deliver a wide range of services, addressing guest requests, and ensuring smooth operational processes. The expert is empowered to move about the space and perform various tasks to enhance guest satisfaction while adhering to company policies and maintaining professionalism.

Responsibilities

• Deliver a wide range of services to enhance guest experiences.
• Process operational needs and address guest requests promptly.
• Complete reports and share highlights of the local area with guests.
• Maintain a safe workplace and follow company policies and procedures.
• Uphold quality standards and ensure professional appearance and communication.
• Perform physical tasks such as moving, lifting, carrying, pushing, and pulling objects weighing up to 10 pounds.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is necessary.
• No specific license or certification is required.