Guest Experience Expert

$42,640 - $43,680/Yr

Marriott International - Rancho Mirage, CA

Full-time - Entry Level

Rancho Mirage, CA

10,001+ employees

Accommodation

About the position

The Guest Experience Expert at The Ritz-Carlton Rancho Mirage is responsible for creating memorable and unique experiences for guests throughout their stay. This non-management role involves a variety of tasks including processing operational needs, addressing guest requests, and sharing local highlights, all while ensuring a professional and safe environment. The position emphasizes the importance of upholding the Gold Standards of The Ritz-Carlton, which guide daily operations and service delivery.

Responsibilities

• Deliver a wide range of services to guide guests through their stay.
• Process operational needs and address guest requests promptly.
• Complete reports and share highlights of the local area with guests.
• Maintain a safe workplace and follow company policies and procedures.
• Uphold quality standards and ensure professional appearance and communication.
• Perform physical tasks such as moving, lifting, carrying, pushing, and pulling objects weighing up to 10 pounds.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific license or certification is needed.

Benefits

• Health care benefits
• Flexible spending accounts
• 401(k) plan
• Earned paid time off and/or sick leave
• Life insurance
• Disability coverage
• Other life and work wellness benefits