Guest Experience Expert

Ritz-Carlton - Dallas, TX

Full-time - Entry Level

Dallas, TX

51-100 employees

Accommodation

About the position

The Guest Experience Expert role at The Ritz-Carlton focuses on creating memorable and unique experiences for guests throughout their stay. This position empowers individuals to take initiative in delivering a wide range of services, ensuring that every interaction feels special and part of the overall experience. The role requires a hands-on approach, with responsibilities that include processing operational needs, addressing guest requests, and maintaining high standards of professionalism and safety.

Responsibilities

• Deliver a wide range of services to enhance guest experiences.
• Process operational needs and address guest requests promptly.
• Complete reports and share highlights of the local area with guests.
• Maintain confidentiality and protect company assets.
• Uphold quality standards and ensure professional appearance and communication.
• Perform physical tasks such as moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds.

Requirements

• High school diploma or G.E.D. equivalent is preferred.
• No related work experience is required.
• No supervisory experience is required.
• No specific license or certification is needed.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Chance to learn and exemplify the Gold Standards of The Ritz-Carlton.
• Pride in delivering exceptional luxury service.