Guest Experience Expert

Marriott International - Amelia City, FL

Full-time - Entry Level

Amelia City, FL

Accommodation

About the position

The Golf Cart & Bag Attendant is responsible for providing exceptional service to golfers by transporting their clubs, assisting with carts and equipment, and maintaining the cleanliness and organization of golf-related areas. This role involves direct interaction with guests, ensuring their needs are met while upholding the standards of Marriott Hotels.

Responsibilities

• Transport clubs to/from guest vehicles and/or group buses.
• Pick up and drop off guest golf bags at bag drop.
• Provide directions to golfers to golf-related areas.
• Assist golfers with carts and equipment.
• Distribute score cards and pencils to golfers.
• Remove golf carts from storage area and stage for play.
• Remove rental clubs for use by guests, and clean and store after use.
• Store, clean, tag, and organize guest clubs in bag room storage.
• Clean, detail, restock golf carts after each use.
• Document any golf cart damage and deficiency for mechanic's review.
• Maintain cleanliness of golf-related areas.
• Maintain lines of communication with golf shop to ensure efficiency of course operations and guest satisfaction.
• Setup/reset/break down practice stations.
• Pick up/wash balls from practice facility.
• Ensure the security of all golf equipment in storage.
• Notify manager/supervisor of any important issues as necessary.
• Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets.
• Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
• Speak with others using clear and professional language.
• Develop and maintain positive working relationships with others, and support team to reach common goals.
• Comply with quality assurance expectations and standards.
• Read and visually verify information in a variety of formats (e.g., small print).
• Visually inspect tools, equipment, or machines (e.g., to identify defects).
• Stand, sit, or walk for an extended period of time or for an entire work shift.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific license or certification required.