Marriott International - Charlotte, NC
posted 2 months ago
Full-time - Entry Level
Charlotte, NC
Accommodation
About the position
The Guest Experience Expert at Marriott International is responsible for creating memorable and unique experiences for guests throughout their stay. This role involves taking the initiative to deliver a wide range of services, addressing guest requests, and ensuring smooth operational processes. The position emphasizes the importance of professionalism, adherence to company policies, and maintaining a safe and welcoming environment for guests.
Responsibilities
- Deliver a wide range of services to guide guests through their entire stay.
- Process operational needs and address guest requests promptly.
- Complete reports and share highlights of the local area with guests.
- Ensure a safe workplace and follow company policies and procedures.
- Maintain confidentiality and protect company assets.
- Uphold quality standards and ensure professional appearance and communication.
Requirements
- High school diploma or GED equivalent.
- Entry-level position with less than 1 year of experience required.
- No supervisory experience required.
