Guest Experience Expert

$62,920 - $62,920/Yr

Marriott International - Burlingame, CA

Full-time - Entry Level

Burlingame, CA

Accommodation

About the position

The Guest Experience Expert at Marriott Worldwide is responsible for creating memorable and unique experiences for guests throughout their stay. This role involves a variety of tasks including processing operational needs, addressing guest requests, and sharing local highlights, all while ensuring a professional and safe environment. The position requires a hands-on approach, with the ability to move and lift objects as needed, and emphasizes the importance of following company policies and maintaining high-quality standards.

Responsibilities

• Deliver a wide range of services to guide guests through their entire stay.
• Process operational needs and address guest requests promptly.
• Complete reports and share highlights of the local area with guests.
• Maintain a safe workplace and follow company policies and procedures.
• Uphold quality standards and ensure professional appearance and communication.
• Perform physical tasks such as moving, lifting, carrying, pushing, and pulling objects weighing up to 10 pounds.

Requirements

• High school diploma or G.E.D. equivalent.
• No related work experience required.
• No supervisory experience required.
• No specific license or certification needed.

Benefits

• Health care benefits
• Flexible spending accounts
• 401(k) plan
• Earned paid time off and/or sick leave
• Life insurance
• Disability coverage
• Other life and work wellness benefits