Guest Experience Lead

$42,640 - $49,046/Yr

Lululemon - Clinton Township, MI

Full-time - Entry Level

Clinton Township, MI

Clothing, Clothing Accessories, Shoe, and Jewelry Retailers

About the position

The Guest Experience Lead at Lululemon is responsible for ensuring that all guests receive a high-quality in-store experience. This role involves overseeing technical product education, driving store performance, and leading the team to achieve sales targets. The Guest Experience Lead is part of the store leadership team and plays a crucial role in guest engagement and team development.

Responsibilities

• Bring the lululemon guest experience framework to life, leading from the floor to establish an exceptional and inclusive guest experience.
• Continuously assess the level of guest connection and technical product education, ensuring every guest receives assistance when needed.
• Move dynamically and lead from the floor as the Supervisor on Duty to assess and fulfill the needs of the business, team, and guests.
• Conduct preparation activities to ensure in-store readiness for guests and maintain operational excellence throughout the shift.
• Open and close the store in accordance with the opening and closing procedures.
• Review and interpret daily business data and metrics to track progress toward sales goals and motivate the team to drive business results.
• Participate in the store's hiring process, including recruitment, selection, and onboarding.
• Address team member performance and support their ongoing learning and development through feedback and coaching.
• Contribute to a respectful and inclusive team by establishing supportive working relationships.

Requirements

• Must be legally authorized to work in the country in which the store is located.
• 1 year of retail or customer experience, including guest resolution and navigating difficult conversations.
• Some experience in leading, mentoring, or delegating with others.

Nice-to-haves

• High school diploma/GED/equivalent or above.
• 1 year of retail/sales leadership experience, such as leading delegated assignments or mentoring peers.
• Food safety and/or liquor service certification for experiential stores with food/beverage service.

Benefits

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Retirement plan