CAVA - Eaglewood Shops - North Andover, MA
posted 3 days ago
Part-time,Full-time - Entry Level
North Andover, MA
About the position
The Guest Experience Manager at CAVA plays a crucial role in ensuring a positive dining experience for guests while supporting daily restaurant operations. This position involves leading and developing team members, maintaining high standards in food safety and quality, and fostering a safe and welcoming environment for both guests and staff. The role requires a passion for service, teamwork, and the ability to adapt to a fast-paced environment.
Responsibilities
- Lead and develop Team Members and Special Ops Trainers
- Be responsible for the entire guest experience
- Develop Culinary Leads and uphold food safety & quality standards
- Oversee food and beverage management, including inventory, ordering, and budget
- Put deliveries away, plus any additional duties assigned
- Ability to cross train across the restaurant to ensure rapid growth
- Assist with any additional duties assigned
Requirements
- Experience in a restaurant or customer service environment
- Strong leadership and coaching skills
- Ability to maintain high standards in food safety and quality
- Excellent communication skills
- Ability to work in a fast-paced environment
Nice-to-haves
- Experience in food and beverage management
- Knowledge of inventory management
- Previous experience in a supervisory role
Benefits
- Competitive pay
- Health, Dental, Vision, Telemedicine, Pet Insurance
- 401k enrollment with CAVA contribution
- Paid sick leave, parental leave, and community service leave
- FREE CAVA Meal for every shift worked
