Guest Experience Manager

CAVA - Overland Park, KS

Part-time,Full-time - Entry Level

Overland Park, KS

Food Services and Drinking Places

About the position

The Guest Experience Manager at CAVA plays a crucial role in ensuring a positive dining experience for guests while supporting daily restaurant operations. This position involves leading and developing team members, maintaining high standards in food safety and quality, and fostering a safe and welcoming environment for both guests and staff. The role requires a passion for service and the ability to motivate a team to achieve collective goals.

Responsibilities

• Lead and develop Team Members and Special Ops Trainers
• Be responsible for the entire guest experience
• Develop Culinary Leads and uphold food safety & quality standards
• Oversee food and beverage management, including inventory, ordering, and budget
• Put deliveries away, plus any additional duties assigned
• Ability to cross train across the restaurant to ensure rapid growth
• Assist with any additional duties assigned

Requirements

• Experience in a restaurant or hospitality environment
• Strong leadership and team development skills
• Ability to manage food safety and quality standards
• Excellent communication and interpersonal skills
• Ability to handle physical demands of the job, including standing for long periods and lifting up to 50 pounds

Nice-to-haves

• Previous experience in a managerial role
• Knowledge of Mediterranean cuisine
• Experience with inventory management and budgeting

Benefits

• Competitive pay
• Health, Dental, Vision, Telemedicine, Pet Insurance
• 401k enrollment with CAVA contribution
• Paid sick leave, parental leave, and community service leave
• FREE CAVA Meal for every shift worked