Rhombus Real Estate Development, Leasing And Consulting - New Orleans, LA

posted 14 days ago

Full-time - Entry Level
New Orleans, LA

About the position

The Guest Experience & Operations Specialist at Redamo Flex Inn & Suites plays a vital role in ensuring exceptional service and operational efficiency. This position involves overseeing guest communications, managing day-to-day operations, and collaborating with third-party partners to enhance the guest experience. The ideal candidate will bring innovative solutions and a proactive approach to problem-solving, contributing to the overall success of the hotel and short-term rental properties.

Responsibilities

  • Serve as the primary point of contact for guests, ensuring exceptional service throughout their stay
  • Proactively identify and implement ways to enhance guest satisfaction
  • Manage guest communications and resolve issues promptly
  • Oversee day-to-day operations, coordinating with housekeeping, maintenance, and other teams
  • Manage inventory, order supplies, and prepare expense reports
  • Continuously analyze and optimize operational processes for efficiency
  • Work with third-party revenue management partners to understand and implement pricing strategies
  • Collaborate with the marketing team to provide guest insights for campaigns
  • Regularly update property listings across all platforms
  • Conduct basic data analysis on booking trends and guest preferences
  • Interpret reports from revenue management and marketing partners
  • Provide input for property performance reports
  • Research industry trends and best practices to propose innovative solutions
  • Take ownership of problems, finding and implementing effective solutions
  • Develop and propose new ideas for improving guest experience and operational efficiency
  • Represent Redamo Flex Inn & Suites at local business and community events
  • Build relationships with local businesses for mutual benefit

Requirements

  • Proven experience in hospitality, short-term rentals, leasing, or property management
  • Bachelor's degree in Hospitality, Business Administration, or related field preferred (not required with relevant experience)
  • Proficiency in property management systems (e.g., Mews), guest communication platforms (e.g., Akia, Hospitable), and booking platforms (Airbnb, VRBO)
  • Comfort with data analysis tools and willingness to learn advanced techniques
  • Strong skills in Microsoft Office Suite, especially Excel
  • Familiarity with project management tools (e.g., ClickUp) and willingness to learn new software
  • Demonstrated history of process improvement and innovative problem-solving
  • Excellent verbal and written communication skills
  • Strong customer service orientation
  • Ability to build relationships with guests, team members, and community partners
  • Highly organized with strong attention to detail
  • Proactive and self-motivated
  • Adaptable and comfortable with change
  • Creative thinker with the ability to generate novel solutions
  • Understanding of or willingness to learn about revenue management and marketing strategies in hospitality
  • Keen interest in staying updated on hospitality industry trends and best practices

Nice-to-haves

  • Experience with data analysis skills (1 year preferred)
  • Public speaking and networking skills

Benefits

  • Performance-based bonuses and commission structures
  • Comprehensive benefits package
  • Flexible hybrid work arrangement
  • Opportunities for professional growth and development within a supportive and collaborative environment
  • Free parking
  • Health insurance
  • Paid time off
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