Guest Experience & Operations Specialist

Rhombus Real Estate Development, Leasing And Consulting - New Orleans, LA

Full-time - Entry Level

New Orleans, LA

About the position

The Guest Experience & Operations Specialist at Redamo Flex Inn & Suites plays a vital role in ensuring exceptional service and operational efficiency. This position involves overseeing guest communications, managing day-to-day operations, and collaborating with third-party partners to enhance the guest experience. The ideal candidate will bring innovative solutions and a proactive approach to problem-solving, contributing to the overall success of the hotel and short-term rental properties.

Responsibilities

• Serve as the primary point of contact for guests, ensuring exceptional service throughout their stay
• Proactively identify and implement ways to enhance guest satisfaction
• Manage guest communications and resolve issues promptly
• Oversee day-to-day operations, coordinating with housekeeping, maintenance, and other teams
• Manage inventory, order supplies, and prepare expense reports
• Continuously analyze and optimize operational processes for efficiency
• Work with third-party revenue management partners to understand and implement pricing strategies
• Collaborate with the marketing team to provide guest insights for campaigns
• Regularly update property listings across all platforms
• Conduct basic data analysis on booking trends and guest preferences
• Interpret reports from revenue management and marketing partners
• Provide input for property performance reports
• Research industry trends and best practices to propose innovative solutions
• Take ownership of problems, finding and implementing effective solutions
• Develop and propose new ideas for improving guest experience and operational efficiency
• Represent Redamo Flex Inn & Suites at local business and community events
• Build relationships with local businesses for mutual benefit

Requirements

• Proven experience in hospitality, short-term rentals, leasing, or property management
• Bachelor's degree in Hospitality, Business Administration, or related field preferred (not required with relevant experience)
• Proficiency in property management systems (e.g., Mews), guest communication platforms (e.g., Akia, Hospitable), and booking platforms (Airbnb, VRBO)
• Comfort with data analysis tools and willingness to learn advanced techniques
• Strong skills in Microsoft Office Suite, especially Excel
• Familiarity with project management tools (e.g., ClickUp) and willingness to learn new software
• Demonstrated history of process improvement and innovative problem-solving
• Excellent verbal and written communication skills
• Strong customer service orientation
• Ability to build relationships with guests, team members, and community partners
• Highly organized with strong attention to detail
• Proactive and self-motivated
• Adaptable and comfortable with change
• Creative thinker with the ability to generate novel solutions
• Understanding of or willingness to learn about revenue management and marketing strategies in hospitality
• Keen interest in staying updated on hospitality industry trends and best practices

Nice-to-haves

• Experience with data analysis skills (1 year preferred)
• Public speaking and networking skills

Benefits

• Performance-based bonuses and commission structures
• Comprehensive benefits package
• Flexible hybrid work arrangement
• Opportunities for professional growth and development within a supportive and collaborative environment
• Free parking
• Health insurance
• Paid time off