Guest Experience & Operations Specialist

Rhombus Real Estate Development, Leasing And Consulting - New Orleans, LA

Part-time - Entry Level

New Orleans, LA

About the position

The Guest Experience & Operations Specialist at Redamo Flex Inn & Suites is a pivotal role focused on enhancing guest satisfaction and managing day-to-day operations. This position requires a proactive individual who can oversee guest communications, collaborate with various teams, and implement innovative solutions to improve operational efficiency. The role offers significant growth potential within the hospitality industry, including opportunities to engage with the local community and represent the brand at public events.

Responsibilities

• Serve as the primary point of contact for guests, ensuring exceptional service throughout their stay.
• Proactively identify and implement ways to enhance guest satisfaction.
• Manage guest communications and resolve issues promptly.
• Oversee day-to-day operations, coordinating with housekeeping, maintenance, and other teams.
• Manage inventory, order supplies, and prepare expense reports.
• Continuously analyze and optimize operational processes for efficiency.
• Work with third-party revenue management partners to understand and implement pricing strategies.
• Collaborate with the marketing team to provide guest insights for campaigns.
• Regularly update property listings across all platforms.
• Conduct basic data analysis on booking trends and guest preferences.
• Interpret reports from revenue management and marketing partners.
• Provide input for property performance reports.
• Research industry trends and best practices to propose innovative solutions.
• Take ownership of problems, finding and implementing effective solutions.
• Develop and propose new ideas for improving guest experience and operational efficiency.
• Represent Redamo Flex Inn & Suites at local business and community events.
• Build relationships with local businesses for mutual benefit.

Requirements

• Proven experience in hospitality, short-term rentals, leasing, or property management.
• Bachelor's degree in Hospitality, Business Administration, or related field preferred (not required with relevant experience).
• Proficiency in property management systems (e.g., Mews), guest communication platforms (e.g., Akia, Hospitable), and booking platforms (Airbnb, VRBO).
• Comfort with data analysis tools and willingness to learn advanced techniques.
• Strong skills in Microsoft Office Suite, especially Excel.
• Familiarity with project management tools (e.g., ClickUp) and willingness to learn new software.
• Demonstrated history of process improvement and innovative problem-solving.
• Excellent verbal and written communication skills.
• Strong customer service orientation.

Nice-to-haves

• Experience with data analysis skills (1 year preferred).
• Public speaking and networking skills.

Benefits

• Free parking
• Health insurance
• Paid time off
• Performance-based bonuses and commission structures
• Comprehensive benefits package
• Flexible hybrid work arrangement
• Opportunities for professional growth and development within a supportive and collaborative environment