Guest Experience Representative (Part-Time)

Miami Dolphins • Miami Gardens, FL

368d • $15

About The Position

The Miami Dolphins and Hard Rock Stadium are looking for Guest Experience Representatives dedicated to providing guests with a world-class experience for Miami Dolphins games, University of Miami Games, Miami Open, concerts, soccer, and other world-class events. This is a part-time/hourly position based on site at Hard Rock Stadium in Miami Gardens, FL. This position pays $15 per hour.

Requirements

• Availability to work a minimum of 80% of ALL Hard Rock Stadium events, which includes Miami Dolphins and University of Miami home games, Miami Open, the Formula 1 Crypto.com Miami Grand Prix, concerts, soccer matches, and more. This will include weeknights, weekends, and holidays.
• Customer service experience (entry level or supervisory) preferred but not required.
• Must have a positive attitude and ability to deliver world-class service with a smile and outstanding communication skills.
• Requires attention to detail and the ability to adapt to changing and difficult situations.
• Must have the ability to anticipate needs, assess situations and act accordingly.
• Fluent in English, Spanish beneficial.

Responsibilities

• Provide a world-class experience through a promise to Care, Know, and Connect with Hard Rock Stadium guests.
• Be proactive and friendly in greeting and assisting guests with various inquiries at all points of contact.
• Exhibit a fun and friendly guest service-oriented attitude and professional appearance at all times.
• Assist guests with locating seats and escorting guests to their seats, if necessary, in a professional manner.
• Assist with access control, ensuring all guests are in their proper locations when seated.
• Assume ownership in resolving guest challenges around the stadium (e.g. cursing, fighting, prohibited items, and duplicate ticket issues).
• Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions.
• Demonstrate strong verbal and interpersonal skills with the ability to communicate effectively with guests and other employees.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Performing Arts, Spectator Sports, and Related Industries
• Education Level: No Education Listed
• Number of Employees: 101-250 employees