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Miami Dolphins - Miami Gardens, FL
posted 4 days ago
Part-time - Entry Level
Miami Gardens, FL
Performing Arts, Spectator Sports, and Related Industries
About the position
The Miami Dolphins and Hard Rock Stadium are looking for Guest Experience Representatives dedicated to providing guests with a world-class experience for Miami Dolphins games, University of Miami Games, Miami Open, concerts, soccer, and other world-class events. This is a part-time/hourly position based on site at Hard Rock Stadium in Miami Gardens, FL. This position pays $15 per hour.
Responsibilities
- Provide a world-class experience through a promise to Care, Know, and Connect with Hard Rock Stadium guests.
- Be proactive and friendly in greeting and assisting guests with various inquiries at all points of contact.
- Exhibit a fun and friendly guest service-oriented attitude and professional appearance at all times.
- Assist guests with locating seats and escorting guests to their seats, if necessary, in a professional manner.
- Assist with access control, ensuring all guests are in their proper locations when seated.
- Assume ownership in resolving guest challenges around the stadium (e.g. cursing, fighting, prohibited items, and duplicate ticket issues).
- Maintain a working knowledge of stadium operations and ticket office policies and procedures to effectively assist with general questions.
- Demonstrate strong verbal and interpersonal skills with the ability to communicate effectively with guests and other employees.
Requirements
- Availability to work a minimum of 80% of ALL Hard Rock Stadium events, which includes Miami Dolphins and University of Miami home games, Miami Open, the Formula 1 Crypto.com Miami Grand Prix, concerts, soccer matches, and more. This will include weeknights, weekends, and holidays.
- Customer service experience (entry level or supervisory) preferred but not required.
- Must have a positive attitude and ability to deliver world-class service with a smile and outstanding communication skills.
- Requires attention to detail and the ability to adapt to changing and difficult situations.
- Must have the ability to anticipate needs, assess situations and act accordingly.
- Fluent in English, Spanish beneficial.
