Guest Experience Specialist

Marriott International • Chantilly, VA

388d

About The Position

The Guest Experience Specialist at Marriott International is responsible for creating unique and memorable experiences for guests during their stay. This role goes beyond traditional front desk duties, focusing on guest service across various hotel areas, ensuring that guest satisfaction is always the priority. Specialists are empowered to take initiative, perform operational tasks, handle guest requests, serve quality food, and provide information about local events and attractions.

Requirements

• High school diploma or GED is required.
• No prior experience in a similar role is required.
• No supervisory experience is required.
• No specific licenses or certifications are needed.

Responsibilities

• Provide exceptional guest service and ensure a memorable experience for all guests.
• Handle check-in and check-out processes smoothly and efficiently.
• Assist guests with requests and inquiries throughout their stay.
• Perform operational tasks and maintain a clean and safe work environment.
• Serve food and beverages to guests as needed.
• Complete reports and communicate local events and attractions to guests.
• Uphold company standards of quality and professionalism in appearance and communication.

Benefits

• Opportunity to work in a diverse and inclusive environment.
• Access to Marriott's global network and career development opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Accommodation
• Education Level: High school or GED