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Guest Host and Service Specialist
$33,280 - $37,440/Yr
Pangaea Dinosaur Grill - Scottsdale, AZ
posted about 2 months ago
Full-time - Entry Level
Scottsdale, AZ
About the position
The Guest Host and Service Specialist at Pangaea Dinosaur Grill is responsible for providing exceptional customer service by welcoming guests, managing table availability, and ensuring a smooth dining experience. This role involves a combination of hosting, food running, and general service duties, requiring strong interpersonal skills and the ability to multitask in a fast-paced environment.
Responsibilities
- Invite potential guests by sharing positive information about the restaurant, food, and overall experience.
- Maintain real-time information about which tables are available for prospective guests.
- Communicate wait times accurately to guests and keep them updated.
- Greet guests warmly and guide them to their tables.
- Gather and maintain menus at the host station.
- Maintain the cleanliness and organization of the front host area.
- Maintain knowledge of menu items.
- Garnish and transport food from the expo line to guests' tables promptly and accurately.
- Describe dishes briefly to guests and address basic questions about menu items.
- Communicate any special requests or dietary needs to the server and/or kitchen as needed.
- Ensure the presentation of food follows restaurant standards.
- Assist in clearing and resetting tables for a fast turnover.
- Refill water glasses and deliver condiments or other requested items to tables.
- Stock and organize supplies in the dining area, host stand, and kitchen.
- Help maintain cleanliness in front-of-house areas, including sweeping and tidying up.
- Assist in bussing (clearing and cleaning tables) when necessary.
Requirements
- Strong, positive interpersonal and communication skills.
- Ability to multitask and work efficiently in a fast-paced environment.
- Positive attitude and a team-oriented mindset.
- Prior experience in hospitality or customer service is preferred.
- Sales experience is a plus.
Benefits
- Flexible scheduling to cover multiple roles and ensure a smooth dining experience.
