Massage Envy - Scottsdale, AZ
posted about 2 months ago
Full-time - Entry Level
Remote - Scottsdale, AZ
Personal and Laundry Services
About the position
The Guest Relations Specialist at Massage Envy Franchising LLC is responsible for enhancing customer experiences by addressing concerns and providing support to customers of franchised locations. This role involves direct interaction with customers and collaboration with management staff and corporate partners to foster and maintain strong customer relationships, all while adhering to the brand's commitment to service excellence.
Responsibilities
- Assist customers with their experience concerns related to franchised locations.
- Engage with customers to develop and retain relationships with the Massage Envy brand.
- Collaborate with management staff of franchised locations to ensure customer satisfaction.
- Support internal and external corporate partners in service delivery.
- Align with Massage Envy's goals of service excellence.
Requirements
- Strong communication skills to interact effectively with customers and staff.
- Ability to work collaboratively in a team environment.
- Customer service experience is preferred but not mandatory.
Nice-to-haves
- Experience in a customer service role within the wellness or beauty industry.
Benefits
- Flexible scheduling options.
- Opportunities for professional development and training.
- Employee discounts on services and products.
