Guest Representative

$41,600 - $45,760/Yr

Hyatt - Bellevue, WA

Full-time - Entry Level

Bellevue, WA

501-1,000 employees

Accommodation

About the position

The Guest Service Representative at Hyatt House Seattle/Bellevue serves as the first point of contact for hotel guests, embodying the brand's commitment to exceptional hospitality. This part-time role involves welcoming guests, managing check-ins and check-outs, and ensuring a seamless experience by addressing guest inquiries and concerns. The representative is expected to maintain high standards of service, uphold hotel policies, and contribute to a positive work culture.

Responsibilities

• Check all hotel guests in and out in a confident, professional and personalized manner.
• Welcome and register hotel guests, explaining accommodations and establishing credit or method of payment.
• Demonstrate thorough knowledge of hotel information, including room categories, rates, packages, promotions, and local area.
• Maintain regular attendance in compliance with LodgeWorks standards as required by scheduling.
• Comply with LodgeWorks standards and regulations to encourage safe and efficient hotel operations.
• Take hotel reservations accurately and efficiently.
• Ensure immediate response to every guest comment and concern to resolve it in a timely manner.
• Maintain accuracy with all accounting, cash handling, and billing procedures.
• Answer all calls in a courteous, professional, and efficient manner.
• Work harmoniously and professionally with co-workers and supervisors.
• Know and communicate hotel emergency procedures; inform and assist guests in emergencies.
• Use hotel communication tools to log and notify fellow associates and supervisors of pertinent information.
• Accomplish deep-cleaning tasks of guest rooms.
• Follow LodgeWorks and OSHA standards.
• Assist in any other tasks or duties as requested by management.

Requirements

• Experience in hospitality or a service industry is preferred, with at least six months of related experience being a plus.
• Excellent communication skills and a heart for hospitality.
• Ability to prioritize tasks and manage time effectively.
• Strong work ethic and ability to work both individually and as part of a team.
• Capability to exert up to 60 pounds of force occasionally and stand for extended periods.
• Comfortable following directions, guidelines, and work objectives.

Nice-to-haves

• Practiced with six months' related experience in hospitality or a service industry.

Benefits

• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Free parking
• Health insurance
• Paid holidays