Guest Service Agent/Front Desk Clerk/Front Desk Agent

Hilton - North Canton, OH

Part-time,Full-time - Entry Level

North Canton, OH

Accommodation

About the position

The Hotel Guest Service Agent, Front Desk Clerk, or Front Desk Agent at Embassy Suites by Hilton Akron-Canton Airport is responsible for providing excellent customer service to hotel guests. This role involves greeting guests, checking them in, making reservations, and assisting with local recommendations and transportation arrangements. The ideal candidate is outgoing, detail-oriented, and enjoys working with people in a hospitality environment.

Responsibilities

• Welcome all guests and confirm bookings upon their arrival
• Act as a point of contact for guests who require help or information and attend to their wants and needs
• Arrange activities, excursions, and transportation for hotel guests per their request
• Provide the best local recommendations, gathering in-depth knowledge about the premises as well as surrounding venues and businesses
• Handle and distribute messages and mail, as well as redirect calls by answering the phone and making reservations
• Answer any issues or complaints made by guests and come up with solutions quickly

Requirements

• High school diploma, GED, or equivalent
• One year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
• Knowledge of the local area to make recommendations for a variety of services
• Excellent time management skills, organizational skills, customer service skills, and interpersonal skills
• Comfortable taking telephone calls and mitigating stressful situations
• Working knowledge of Microsoft Office and reservation management systems

Benefits

• Wellness program
• Paid jury duty
• Paid holidays
• Health insurance
• Dental insurance
• Employee assistance program
• Vision insurance
• 401(k) matching
• Employee discount
• Bereavement leave
• Life insurance
• Referral program