Guest Service Agent/ Hotel Front Desk

$40,560 - $40,560/Yr

Pebblebrook Hotel Lessee - Philadelphia, PA

Full-time - Entry Level

Philadelphia, PA

Accommodation

About the position

The Guest Service Agent at Sofitel Philadelphia Hotel is responsible for providing exceptional service to guests in a luxury environment. This role involves welcoming guests, managing check-in and check-out procedures, handling phone inquiries, and ensuring a memorable stay through personalized service. The ideal candidate will be detail-oriented, organized, and capable of delivering luxury service while managing cash handling procedures.

Responsibilities

• Welcome guests in a luxury environment.
• Complete check-in and check-out procedures.
• Handle incoming phone calls and guest inquiries.
• Take food and beverage room service orders.
• Assist with guest requests and enroll guests in the ALL frequent guest program.
• Deliver hand-tailored experiences to ensure a memorable stay.
• Manage a cash bank and follow cash handling procedures.

Requirements

• Minimum 1-year experience in a similar position or a hotel school degree.
• Experience with OPERA is a plus.
• Proficient in Microsoft Word and Excel.
• Detail-oriented and organized.
• Ability to deliver luxury service and go above and beyond.

Nice-to-haves

• Bilingual skills are preferred.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance